Valley Health

Challenge

As part of its growth strategy, Valley Health acquired five referring hospitals as part of its owned network. The compensation and benefits structure varied, and Valley Health wanted to recalibrate its "Total Rewards" program to ensure fairness and financial sustainability, without undue negative impact to employees.

Insight

Padilla began by immersing itself in the work of the benefits consultant and HR leadership team to understand the changes and gather insights.

Idea

Padilla helped to craft overarching and audience-specific messaging to guide all internal and external Valley Health communication.

Solution

Communication included: board presentations, CEO memos, leadership talking points and newsletter articles. Additionally, Padilla provided on-site change management training for 300+ managers across six facilities and two states over the course of a week. Questions also were integrated into the annual engagement survey to assess employee buy-in.

Results

Supervisors felt equipped to support their employees. Employees felt safe to raise questions and concerns. Employee engagement did not decline during the transition.